Many mediators subscribe to a certain mediation style, and it behooves any of us looking for an appropriate mediator to learn a little bit of mediation vocabulary in order to know what we can expect. This new understanding will help to discern which mediator best suits your goals and preferences, and also assist you in assessing whether or not the mediator’s style will help or hinder an appropriate resolution of the problem at hand. And now, without further delay, the two main schools of mediation styles:
1. Directive
The directive style involves, as one might imagine, a more directive approach. Mediators who subscribe this philosophy take a more active role in the mediation. They may take charge altogether, highlighting the issues they perceive to be the most important. They may also suggest solutions, emphasizing their own perspective and experience. Directive mediators (and their experience) can add tremendous value in cases where technical issues are important to the parties, but they operate in a gray area that lies somewhere between mediation, arbitration, and more traditional methods of dispute resolution (e.g. litigation). Others guard the process carefully and navigate their mediations with great dexterity. Many directive mediators are former or current attorneys with decades of experience in the courtroom. They bring with them a wealth of experience and knowledge. However, any prospective client should be aware that the process might be less client-centered. Clients should be prepared for this shift, and speak if they are uncomfortable.
2. Facilitative
The facilitative style centers around the client(s), as opposed to the mediator. A facilitative mediator will let the clients drive the process, though the mediator is there to provide structure. Clients have both responsibility and power in a facilitative mediation; they need to ask questions, actively participate, and be prepared to negotiate with each other. The facilitative mediator will guide clients, but they will not direct them. The clients determine the relevant issues for discussion and collaborate to construct an agreement that meets their needs and goals. The clients must engage with each other and the mediator. A facilitative mediator should have the tools and knowledge to answer substantive questions their clients may have, but they will not volunteer this information is order to sway the clients in any given direction, nor will they offer their opinion as the guiding principle for decision-making.
3. Hybrid
Most mediators use some combination of the facilitative and directive styles, but it is vital for potential mediation clients to understand the mediation philosophy of their mediator.
Mediation is an alternative dispute resolution process precisely because it allows parties to creatively construct their own solution, within the scope of the law. Choose your mediator carefully, and take the mediation seriously. That way, everyone wins.
Thursday, May 5, 2011
Monday, April 25, 2011
“Is Mediation Right For Me? How Should I Prepare?”: Helpful Tips on How to Prepare for Your Mediation - in the Divorce Context, or Otherwise
1. Does everyone want to mediate? This is essential. Make sure that all parties want to use mediation, and are committed to working through the process together with the mediator. Mediation is a very efficient, cost-effective method of dispute resolution, but it won’t work if the parties can’t have a conversation or be in the same room.
2. Be prepared to compromise. Everything will not come out 100% the way you want in your mediation. But you will walk away with an agreement that works for your family, your former business partner/landlord/client, and allows you to move on with your life while honoring your obligations. Take advantage of the tailored approach mediation offers – ask for things you really want and/or need, and be creative. Each item doesn’t have to split 50/50, but the overall picture should be equitable.
3. R-E-S-P-E-C-T. Time and again, I’ve seen clients work toward resolution by employing this one approach. I insist upon it in my mediations, and I find that if a party shows respect, more often than not they will receive it in return. When the person across the table feels that you are treating them fairly, they will be much more amenable to the construction of an agreement that includes things you want, too.
4. Speak your mind (but don’t interrupt)! Mediation, when done well, is a beautiful thing – but if things are headed in a direction with which you don’t agree, you have an obligation to speak. The agreement won’t last if it’s impossible for you to truly subscribe to it. However, when speaking your mind, remember tip #3, and don’t interrupt.
5. Be honest. The Court requires disclosure forms for a reason (in divorce cases). If you fudge your assets, the whole agreement could be invalidated. But this tip holds true for all types of mediations. You’re collaborating. Don’t let your actions hinder collaboration.
6. Try to be empathetic. Divorce is hard. Really hard. You thought you were going to spend the rest of your life with this person, and it turns out that’s not the case. It’s horrible. But the thing to remember here – and this is important – you’re both in a lot of pain. The more kindness you can show to the other person, the more likely they are not to hate you when this is all over. And if you have children, that’s vital. If you don’t, it’s still pretty great. In non-divorce mediations, the stakes are perhaps less emotionally high. But perhaps not. You entered into an agreement to work with this person because you believed it would be a profitable enterprise. Things didn’t work out – you’re disappointed? So are they. Strive to let everyone walk away with their dignity and you may be surprised with what they will offer.
7. Choose the right mediator. You’re going to be spending a chunk of time in the same room, and this person is responsible for crafting an agreement that reflects your decisions. Choose a person whom you trust, who takes the time to get to know you. Often, the best way to get a sense of a mediator’s style is to look to their former clients. Look for client testimonials, or yelp.com reviews. Are they on court panels? Where did they train? Do you have a good rapport with them? Can you afford their services? Many organizations offer low-cost mediation – the Bar Association of San Francisco is one of them.
Follow these tips, and your mediation is sure to be much smoother - but remember the most important thing: keep an open mind!
2. Be prepared to compromise. Everything will not come out 100% the way you want in your mediation. But you will walk away with an agreement that works for your family, your former business partner/landlord/client, and allows you to move on with your life while honoring your obligations. Take advantage of the tailored approach mediation offers – ask for things you really want and/or need, and be creative. Each item doesn’t have to split 50/50, but the overall picture should be equitable.
3. R-E-S-P-E-C-T. Time and again, I’ve seen clients work toward resolution by employing this one approach. I insist upon it in my mediations, and I find that if a party shows respect, more often than not they will receive it in return. When the person across the table feels that you are treating them fairly, they will be much more amenable to the construction of an agreement that includes things you want, too.
4. Speak your mind (but don’t interrupt)! Mediation, when done well, is a beautiful thing – but if things are headed in a direction with which you don’t agree, you have an obligation to speak. The agreement won’t last if it’s impossible for you to truly subscribe to it. However, when speaking your mind, remember tip #3, and don’t interrupt.
5. Be honest. The Court requires disclosure forms for a reason (in divorce cases). If you fudge your assets, the whole agreement could be invalidated. But this tip holds true for all types of mediations. You’re collaborating. Don’t let your actions hinder collaboration.
6. Try to be empathetic. Divorce is hard. Really hard. You thought you were going to spend the rest of your life with this person, and it turns out that’s not the case. It’s horrible. But the thing to remember here – and this is important – you’re both in a lot of pain. The more kindness you can show to the other person, the more likely they are not to hate you when this is all over. And if you have children, that’s vital. If you don’t, it’s still pretty great. In non-divorce mediations, the stakes are perhaps less emotionally high. But perhaps not. You entered into an agreement to work with this person because you believed it would be a profitable enterprise. Things didn’t work out – you’re disappointed? So are they. Strive to let everyone walk away with their dignity and you may be surprised with what they will offer.
7. Choose the right mediator. You’re going to be spending a chunk of time in the same room, and this person is responsible for crafting an agreement that reflects your decisions. Choose a person whom you trust, who takes the time to get to know you. Often, the best way to get a sense of a mediator’s style is to look to their former clients. Look for client testimonials, or yelp.com reviews. Are they on court panels? Where did they train? Do you have a good rapport with them? Can you afford their services? Many organizations offer low-cost mediation – the Bar Association of San Francisco is one of them.
Follow these tips, and your mediation is sure to be much smoother - but remember the most important thing: keep an open mind!
Thursday, March 17, 2011
Once Burned: Restoring Clients' Faith In Mediation
As a mediator, it's extremely important to me to build a trusting relationship with my clients. It's imperative that my clients know they can rely on me to honor all of my professional commitments to them. I take this responsibility very seriously. From time to time, I will hear of a mediator who does not take this tenet of the profession quite so much to heart.
Recently, I received an interesting email from a prospective client. They were angry, and had just had an extremely negative experience with another mediator who had missed appointments, deadlines, and otherwise behaved unprofessionally in countless other ways.
While these prospective clients were skeptical that mediation could ultimately serve their needs, they decided to give the process one more chance. I had the mess this other mediator created dumped in my lap, and I decided to accept the challenge. I felt strongly that it was up to me to restore my new clients' faith in mediation and mediators. I resolved to give them the best possible service, and agreed to take their case.
Slowly, after steadily proving to them that they could trust me to honor my promises and commitments to them, we built a professional relationship with a strong foundation of trust. We carefully constructed an agreement that met their needs, and discussed issues of contention until both we satisfied. When their case was successfully resolved a few weeks ago, they both let me know that the experience, while trying, had been productive and as positive as possible.
I felt so honored to be able to shift their perception of mediation from a negative to a positive experience. Earning and retaining a client's trust throughout a mediation is always my goal.
Recently, I received an interesting email from a prospective client. They were angry, and had just had an extremely negative experience with another mediator who had missed appointments, deadlines, and otherwise behaved unprofessionally in countless other ways.
While these prospective clients were skeptical that mediation could ultimately serve their needs, they decided to give the process one more chance. I had the mess this other mediator created dumped in my lap, and I decided to accept the challenge. I felt strongly that it was up to me to restore my new clients' faith in mediation and mediators. I resolved to give them the best possible service, and agreed to take their case.
Slowly, after steadily proving to them that they could trust me to honor my promises and commitments to them, we built a professional relationship with a strong foundation of trust. We carefully constructed an agreement that met their needs, and discussed issues of contention until both we satisfied. When their case was successfully resolved a few weeks ago, they both let me know that the experience, while trying, had been productive and as positive as possible.
I felt so honored to be able to shift their perception of mediation from a negative to a positive experience. Earning and retaining a client's trust throughout a mediation is always my goal.
Tuesday, February 15, 2011
"Fairly Legal": Fairly Accurate?
Thanks to USA's new TV series about a San Francisco mediator, mediation as a profession is getting some unusual attention. But how realistic is the show's, and in particular, Kate Reed's (the main character) portrayal of everyone's favorite form of alternative dispute resolution?
Kate found her way to mediation the way many of us do - attorneys who no longer wish to engage in the often-trying world of litigation. We seek a new path where we can still use our legal knowledge, but in the spirit of collaboration rather than competition. So far, so good.
But Kate's mediation style is what some might call directive, if not downright unethical. She lies to her clients, misleads them, and bullies them into 'solutions' using threats of legal action and blackmail. She utilizes force, swears, and is perennially late for meetings. She visibly chooses sides, and works towards her own envisioned resolution (irrespective of what her clients want). Suffice it to say, this mediator thinks Kate Reed lacks a mediation style worthy of emulation. I would be loathe to employ virtually all of her, um, techniques.
Despite stock cliché phrases, usually preceded by "mediation is where/when/how....," the show has very little to do with mediation in practice. USA has succeeded in making a show that is perhaps most interesting for its brief glimpses of San Francisco (most of which, unfortunately, is stock footage), and for the farcical interpretation of the life of a professional mediator. Personally, I rely much more on my active listening skills in the mediation room, and I believe in maintaing an atmosphere of civility and collaboration. But then again, I'm not trying to market a television show, I'm working to build a longterm practice. The less drama, the better, from my perspective. Not so with cable TV.
Nonetheless, with a show about a San Francisco-based mediator on the air weekly, the odds are good I'll still be sucked into watching the occasional episode.
Kate found her way to mediation the way many of us do - attorneys who no longer wish to engage in the often-trying world of litigation. We seek a new path where we can still use our legal knowledge, but in the spirit of collaboration rather than competition. So far, so good.
But Kate's mediation style is what some might call directive, if not downright unethical. She lies to her clients, misleads them, and bullies them into 'solutions' using threats of legal action and blackmail. She utilizes force, swears, and is perennially late for meetings. She visibly chooses sides, and works towards her own envisioned resolution (irrespective of what her clients want). Suffice it to say, this mediator thinks Kate Reed lacks a mediation style worthy of emulation. I would be loathe to employ virtually all of her, um, techniques.
Despite stock cliché phrases, usually preceded by "mediation is where/when/how....," the show has very little to do with mediation in practice. USA has succeeded in making a show that is perhaps most interesting for its brief glimpses of San Francisco (most of which, unfortunately, is stock footage), and for the farcical interpretation of the life of a professional mediator. Personally, I rely much more on my active listening skills in the mediation room, and I believe in maintaing an atmosphere of civility and collaboration. But then again, I'm not trying to market a television show, I'm working to build a longterm practice. The less drama, the better, from my perspective. Not so with cable TV.
Nonetheless, with a show about a San Francisco-based mediator on the air weekly, the odds are good I'll still be sucked into watching the occasional episode.
Nicole Gesher now a mediation panelist for the San Mateo Superior Court
Gesher Mediation is pleased to announce that Nicole Gesher has been accepted to the Mediation Panel for the Civil ADR Program of the San Mateo Superior Court.
Gesher Mediation is honored to be a member of this distinguished panel, and looks forward to serving the mediation needs of San Mateo County.
Gesher Mediation is honored to be a member of this distinguished panel, and looks forward to serving the mediation needs of San Mateo County.
Tuesday, February 8, 2011
Ethical Concerns in Volunteer Mediations: One Woman's Fight Against the Exploitation of a Non-Commercial Space
Occasionally, I am honored to serve as a volunteer for Community Boards, the nonprofit organization where I did my initial 40 hour mediation training.
There are many things to love about Community Boards, but perhaps the most beloved aspect of their mediation model lies in their volunteers. They train ordinary community members to mediate neighborhood disputes, regardless of the volunteers' professional background. As a result, many San Francisco neighborhoods have benefited from Community Boards mediations, which resolve a wide range of conflicts. Through their volunteer program, I have mediated landlord tenant issues, noise disputes, family concerns, planning commission hearings, and many other types of conflict. The city uses them on a regular basis to resolve conflicts that would otherwise clog our agencies and courts.
However, when I serve as a volunteer mediator, I leave my own private practice out of the mediation room. I feel very strongly that a Community Boards mediation is not the place to engage in marketing for my own business; rather, I am there as a representative of the nonprofit, and nothing more. While I can tell you that not every mediator feels similarly, for myself this is the only ethical option. I was a mediator in a case where one of the other panelists told me he planned to give his business cards to the parties before the mediation, and that I should feel free to do the same. When I told the other panelist I found this inappropriate something unexpected happened. He thanked me for keeping him honest. Neither one of us distributed our cards. The lesson to be learned? I'm not sure that there is one, except maybe to listen to your internal moral compass. Others might appreciate your integrity, but that's really besides the point - the impetus in my decision was the parties, and their comfort level. In the end, we provided a mediation that was focussed on the issues before us, rather than our self-promotion. And that, to me, was really the point.
There are many things to love about Community Boards, but perhaps the most beloved aspect of their mediation model lies in their volunteers. They train ordinary community members to mediate neighborhood disputes, regardless of the volunteers' professional background. As a result, many San Francisco neighborhoods have benefited from Community Boards mediations, which resolve a wide range of conflicts. Through their volunteer program, I have mediated landlord tenant issues, noise disputes, family concerns, planning commission hearings, and many other types of conflict. The city uses them on a regular basis to resolve conflicts that would otherwise clog our agencies and courts.
However, when I serve as a volunteer mediator, I leave my own private practice out of the mediation room. I feel very strongly that a Community Boards mediation is not the place to engage in marketing for my own business; rather, I am there as a representative of the nonprofit, and nothing more. While I can tell you that not every mediator feels similarly, for myself this is the only ethical option. I was a mediator in a case where one of the other panelists told me he planned to give his business cards to the parties before the mediation, and that I should feel free to do the same. When I told the other panelist I found this inappropriate something unexpected happened. He thanked me for keeping him honest. Neither one of us distributed our cards. The lesson to be learned? I'm not sure that there is one, except maybe to listen to your internal moral compass. Others might appreciate your integrity, but that's really besides the point - the impetus in my decision was the parties, and their comfort level. In the end, we provided a mediation that was focussed on the issues before us, rather than our self-promotion. And that, to me, was really the point.
Monday, January 31, 2011
Self-Sabotage in the Mediation Room: And, How to Move On
Sometimes, we attribute motivations and intentions to those around us when they are simply not there. This may be our own projection of insecurity, or simply the accumulation of baggage we all lug around with us in our daily lives. Whatever the case, don't be too sure that you know where someone else is coming from. Until you actually talk about it, you really can't be sure.
However, sometimes, we do know how other people are feeling, or can predict that our actions will trigger a patterned reaction in them. And when we find ourselves in this situation, say, in a mediation, it would behoove us to avoid the hot button issue that you know will trigger an emotional reaction, right? The answer is not as predictable as common sense might dictate. Sometimes, we sacrifice progress and consensus building for the thrill of a cheap dig, and snatch at the self-destructive option. We make the comment, starting a cycle we know all too well. Why do we do this? That's probably a question that is more appropriate for a psychologist to address.
But in mediation, how do we recover from such a moment? How do we take a step back, and salvage the hard-won progress we've collaborated to build thus far? In my experience, it's important to call a cheap shot a cheap shot, but at the same time not to belittle the person who succumbed to the moment. After all, we're all human. We've all stumbled in this way before, and we will again. But it's important to recognize the mediation room as a sacred space that does not abide such behavior. We have to bring our best selves into the mediation room, and be prepared to compromise and work together.
So, OK. The person who has initiated this behavior has been called out. Now what? Both people are feeling exposed, maybe embarrassed. The mediator then has to bring everyone back to the task at hand, to continue the conversation. Maybe we acknowledge that there are many emotions in the room. An apology might be in order. But we return to the basic tenets of respect and civility that must guide the process. No one said mediation was going to be easy. But if you trust in the process, acknowledge each other's humanity, and learn to move on, you've got a fighting chance of crafting an agreement.
However, sometimes, we do know how other people are feeling, or can predict that our actions will trigger a patterned reaction in them. And when we find ourselves in this situation, say, in a mediation, it would behoove us to avoid the hot button issue that you know will trigger an emotional reaction, right? The answer is not as predictable as common sense might dictate. Sometimes, we sacrifice progress and consensus building for the thrill of a cheap dig, and snatch at the self-destructive option. We make the comment, starting a cycle we know all too well. Why do we do this? That's probably a question that is more appropriate for a psychologist to address.
But in mediation, how do we recover from such a moment? How do we take a step back, and salvage the hard-won progress we've collaborated to build thus far? In my experience, it's important to call a cheap shot a cheap shot, but at the same time not to belittle the person who succumbed to the moment. After all, we're all human. We've all stumbled in this way before, and we will again. But it's important to recognize the mediation room as a sacred space that does not abide such behavior. We have to bring our best selves into the mediation room, and be prepared to compromise and work together.
So, OK. The person who has initiated this behavior has been called out. Now what? Both people are feeling exposed, maybe embarrassed. The mediator then has to bring everyone back to the task at hand, to continue the conversation. Maybe we acknowledge that there are many emotions in the room. An apology might be in order. But we return to the basic tenets of respect and civility that must guide the process. No one said mediation was going to be easy. But if you trust in the process, acknowledge each other's humanity, and learn to move on, you've got a fighting chance of crafting an agreement.
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